Frequently Asked Questions
Everything you need to know about our premium timepieces and accessories.
Where does Vincero ship?
We offer free worldwide shipping on all orders over $50. Whether you are across the street or across the globe, we make sure your package reaches you via reliable carriers with full tracking.
What is your return policy?
We stand by our products with a 365-day return policy. If you are not 100% satisfied with your purchase, you can return it for a full refund or exchange within one year, provided the item is in its original condition.
Do your watches come with a warranty?
Yes, every Vincero watch is covered by a limited 2-year warranty from the date of purchase. This covers manufacturing defects and ensures your timepiece continues to perform at its best.
What materials are used in your watches?
We use only high-grade materials, including 316L surgical-grade stainless steel, scratch-resistant sapphire-coated crystal, and top-grain Italian leather straps to ensure longevity and a premium feel.
How do I care for my leather strap?
To maintain the quality of your Italian leather, we recommend keeping it away from water and excessive sunlight. Use a damp cloth for light cleaning and a specialized leather conditioner every few months to keep it supple.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Affirm and Afterpay to make your shopping experience seamless.